There might be times when you are dissatisfied with your experience at the University. Whether it concerns academic services, support services, facilities, or unfair treatment by a student or staff member, you should be able to have your say and be listened to. Before complaining officially, it is always good to try to reach a resolution through less formal processes. The Students’ Union can help you and guide you through the process. If you don’t feel comfortable resolving it on your own, we can act as intermediaries and assist with this. If you want to progress the complaint further, we can also help you through the later stages of the process. A full complaints procedure can be very lengthy while it is being investigated.

For more information, read our Complaints Leaflets  and the University Student Guide to complaints 

To make an appointment drop us an e-mail on helpzone@qmu.ac.uk or go online here